Customer Service

Shipping & Delivery

Orders will typically ship within 1-3 business days.  During high volume periods, it may take up to 5 business days to ship.

All shipping prices quoted are for USPS Priority Mail.  

Domestic shipments are sent with free delivery confirmation.  For domestic shipments, we charge a flat rate of $7. on orders under $50,  and we offer free shipping on orders over $50!  

International shipments are sent USPS Priority Mail International:  

Order sizeCanadaAll Other Countries
< 4lbs (~10 yds)23 USD33 USD
< 8lbs (~24 yds)46 USD70 USD
< 12lbs (~35 yds)60 USD90 USD


Ordering

Our Minimum Order is .5 (1/2) yard and you can order in .25 (1/4) yard increments above that.  All prices are per yard, unless otherwise noted.  When ordering, please enter amount as a fraction, e.g. 1.5=1  1/2, 2.75=2 3/4.

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and PayPal. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D.  We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, contact us at 413-570-4911 or email customersupport@shopvalleyfabrics.com.

Placing An Order Online

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. 

RETURNS & REPLACEMENTS

We hope you love your purchase.    

If your fabric is flawed or damaged in any way please let us know immediately upon receipt: customersupport@shopvalleyfabrics.com.  We do not accept returns on cut fabric, pre-cuts, kits, patterns (by law) or sale fabric.

For any additional questions, please contact us at 413-570-4911.

Payment, Pricing & Promotions

Check the offer disclaimers carefully. If you believe you haven’t received the correct price on a product, please contact us for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.

Sales Tax

By law, all orders from Massachusetts will be charged a 6.25% sales tax.

Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards. 

Order Totals & Backorder Charges

The order total on your checkout page includes all items ordered, plus shipping and handling, discounts and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and/or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.